Distribution and fulfillment centers are only as strong as their warehouse scanner technology. Regular maintenance keeps even the most rugged devices viable in today's demanding landscape. The following two approaches to warehouse scanner repair have led to real results. 20 years of AIDC service will do that. Ready to dig in?
Today's Warehousing and Distribution Device Ecosystem
A connected warehouse collects an amazing amount of data.
Order pickers zip from aisle to aisle on foot and in forklifts. In a given day, they might scan hundreds of items for fulfillment. You have a shipping and receiving department for inbound and outbound deliveries. These clerks rely on industrial printers. An entire fleet of vehicles and semis with mounted computers store even more data.
The number of data touch points in a warehouse/distribution center is staggering.
But the more AIDC touch points you have, the higher the rate of device failures you encounter.
Factor in extreme environments (such as an indoor cooler for dairy products) and you can see the risks. A few failed warehouse scanners can lead to chaos within the facility.
When is the last time you evaluated warehouse scanner repair at your organization?
Two Ways to Manage Your Warehouse Scanner Lifecycle
A connected distribution center relies on seamless enterprise technology throughout its supply chain. While our OEM partnerships make new technology rollouts easy, let’s face it. Not everyone is ready to make that jump.
In reality, many warehouse and distribution companies use outdated hardware. Despite end of life orders from Intermec and Motorola, "if it ain't broke" is still a common philosophy. Outdated Windows Embedded CE and Windows mobile operating systems are even more common. Until you move to Android, your software is at risk. Period.
Support for old hardware or software is where original equipment manufacturers fall short. They direct end users to shiny new devices. It makes sense for them, but it seems like a risky investment for you.
Carlton understands that day-to-day needs come first. We've worked on the very same equipment for decades and will help you get your current hardware back in top form. We have two common approaches to warehousing and distribution technology. One prioritizes flexibility, while the other offers complete coverage.
Approach #1: Flexibility. Only pay for device repairs per incident. No contract necessary.
For maximum flexibility, CarltonCare Flat Fee repairs are your best bet. CarltonCare Flat Fee is perfect for device repairs on a per-incident basis. There is no contract required.
Send in devices that need repairing and specify your turn time requirements. We'll have your equipment back to you working like new. Pay one price per incident. It's simple, and a great way to experience what it's like to work with a trusted device partner. All repairs have a 90 day warranty.
Real Life Use Case: National Food Distributor
A national food distributor with 300 depot centers illustrates a perfect example. Each warehouse relies on long-range wedge scanners, rugged pistol grip mobile computers, and complementary accessories. These devices encompass a massive operation and number in the thousands. While all-new hardware running Android is ideal, budgetary approval is two years away. To minimize downtime and work within their fiscal constraints, they use CarltonCare.
CarltonCare remains the perfect complement to the warehousing giant's technology needs. The company only pays for repairs on a per device basis. After seven days at our technical center, the devices are working like new. Flat Fee provides the flexibility they need at a very competitive price.
Approach #2: Full Coverage (Including Accidental Damage), One Annual Bill.
Want peace of mind and simplicity? Look no further than a CarltonCare Premium service plan. Premium is our core business. It's the most popular service plan for our warehouse and distribution customers. Every device is covered, even when there is accidental damage or end user abuse. Service costs are predictable as well - there is one annual repair bill. That's it.
Submit repair requests, invoices, and support in our online portal. Still have questions? You have a dedicated, U.S. based point of contact for support and troubleshooting.
Carlton can even maintain your spare devices in-house. "Lose" a CK3 under a forklift or an employee locker? Carlton will deploy a working, fully configured scanner to you right away. No questions asked.
Real Life Use Case: Warehousing Company
A warehousing company with over 4,000 unique pieces of equipment had too many vendors. Malfunctioning and broken MC9090s deployed at scale can slow anyone down. Excessive vendors and communication problems can cripple everything.
That's why CarltonCare works. There's a clear service contract and one annual charge. The customer knows exactly who to contact when critical equipment fails. Communication is polite and timely. Repairs are thorough and on-time 98% of the time. Last, the efficient deployment process makes the entire operation flow without incident.
Two Approaches to Warehouse Scanners. Similar Results.
Want to make more informed decisions and have a more profitable distribution center? A strategic approach to AIDC device repair plays a major role. Move more products, improve operational efficiency and safety, and capture critical data.
Make warehouse technology easier to manage and repair. Work with a trusted partner like Carlton, whether on a Flat Fee or Premium plan. You choose. Your distribution centers depend on barcode scanners, printers, mobile computers, and handheld equipment.
Do you have the right resources in place? Learn more about the different plans we offer: